Job Overview:
Reporting directly to and working in close partnership with the Managing Artistic Director, the Development and Operations Manager is a dual-focus role responsible for expanding revenue opportunities while overseeing the day-to-day business operations, audience services, and human resources of the theatre. You will ensure our operational revenues and expenditures meet budget targets, supervise front-of-house staff, and serve as a proud public ambassador for the Society.

The Specifics:
Fund Development & Revenue Generation
- Expand existing revenue opportunities and cultivate creative new revenue streams.
Oversee and conduct donor and sponsor recruitment, retention, and stewardship strategies in collaboration with the Marketing Department.
- Research, prepare, and submit grant applications to appropriate funders.
- Promote the Society, its vision, and its activities to the public, government leaders, donors, and sponsors by attending events alongside the Managing Artistic Director.

Operations & Financial Management
- Develop, implement, and enforce the business and operational policies of the theatre.
- Develop the annual operating budget in collaboration with the MAD and the Board Treasurer.
- Prepare regular financial and operational reports for the Board of Directors, and attend Board/committee meetings as requested.
- Participate actively in the long-term strategic planning of the organization.

Audience Services & HR Leadership
- Oversee Front of House and Box Office operations, directly supervising box office and audience services staff.
- Manage human resources functions: recruitment, hiring, and training for both volunteer and paid operational staff.
- Oversee and manage volunteer recruitment, stewardship, appreciation, and engagement activities to keep our community thriving.

Work Schedule
This is a permanent, full-time position based on an average of 40 hours per week. Typical hours are Monday through Friday, 9:00 AM – 5:00 PM. However, because theatre hits the stage evenings and weekends, and community engagement along with donor sponsor recruitment & stewardship can happen outside of regular office hours, some flexibility on hours throughout the year is needed. Don’t worry - time in lieu of is offered to balance out the longer weeks.