Reporting to the Front of House Manager, the Front of House Lead’s key responsibilities are to supervise our volunteer usher team and attend to patron needs as they are visiting our theatre, while providing the highest level of customer service that Theatre Calgary patrons have come to expect.

Theatre Calgary is seeking 1-2 part-time FOH Leads to join our team.


Experience and Qualifications
· A minimum of two (2) years’ customer service/hospitality experience is required, preferably in a performing arts or other entertainment venue.
· Prior supervisory experience is preferred
· Experience working with a team of volunteers is an asset
· Knowledgeable and passionate about the work of Theatre Calgary
· Enthusiastic team player with excellent interpersonal skills
· Must possess the ability to lead others, solve patron concerns as they arise, and communicate well with a wide range of patrons and volunteers.
· Must be comfortable and productive in a fast-paced and dynamic workplace
· Must be flexible and work well under stress
· Must be well organized, decisive and have good follow-through skills
· Excellent verbal communication skills (both one-on-one and public speaking)
· A professional demeanor and experience/ability in dealing with discerning patrons
· An appreciation for the arts and for theatre

The successful candidate must be available for a minimum of 2-3 shifts per week during each production throughout the season (typically August-June) and be available for evening and weekend shift work.


HOW TO APPLY
Please submit applications to: [email protected] with the subject line FOH Lead

Theatre Calgary encourages applications from our diverse community. Theatre Calgary is committed to equity, diversity, and inclusion. We recognize that increasing the diversity of our staff, on all levels, in integral to accomplishing this objective. We are creating policies, practices, and programs that work toward the goal of dismantling systemic racism. We welcome all applications from women and gender nonconforming people, people of color, indigenous peoples, people with disabilities, people of all sexual orientations, and all others who may contribute to the further diversification of Theatre Calgary.

We thank all those expressing interest in the role but only those selected for interview will be contacted.

In the spirit of reconciliation, Theatre Calgary acknowledges that we live, work and create on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, Métis Nation of Alberta, districts 5 & 6, and all people who make their homes in the Treaty 7 region of Southern Alberta. They were the original occupants of this land and continue to be here to this day. Theatre Calgary is grateful to have the opportunity to present in this territory.

For more information please visit www.theatrecalgary.com/careers